Right of withdrawal and return

Thank you for purchasing a Dantracker product.

Our Right of Withdrawal and Right of Return is last updated 1 July 2022

If, for any reason, you are not satisfied with your purchase, please review our Cancellation and Return Policy. The following terms apply to any product You have purchased from Dantracker.

1. Interpretation and definitions Interpretation

The words of which the first letter is capital have meanings defined under the following conditions. The following

definitions shall have the same meaning whether they occur in the singular or the plural.


For the purposes of this Cancellation, Return and Refund Policy:

  • "The Company" (referred to as "The Company", "We", "Us" or "Our" refers to: Dantracker ApS

VAT and registration number : DK42772011

Address: Kratholmvej 62 C, DK-5260 Odense S, Denmark

  • "Goods" refers to the goods sold through this Service.

"DANTRACKER" (all caps) means one of our physical GPS tracking and recovery products, such as Dantracker IA, Dantracker SPY, Dantracker 5Y, Dantracker 5Y SPY, Dantracker BI-3, Dantracker BI-4, Dantracker BI-9, Dantracker BI-10 or in combination (Bundle) where subscription is included.

The term "DANTRACKER" (all capitals) also refers to the following Fleet products, Dantracker OBD Mini, Dantracker OBD Maxi, Dantracker Fleet or in combination (Bundle) where subscription is included

"DANTRACKER" also includes future products and sales of parts of the technology (PCB)

Your DANTRACKER  registers your current position using GPS satellites. DANTRACKER transmits the position to the server via GSM mobile network and updates the location on your APP / PORTAL on your PC. You can only use DANTRACKER and receive positions if you have an active subscription. 

  • "Order" means a request from you to purchase Goods from Us.
  • "Service" means website.
  • "You" means the person accessing or using this Service, or the company or other legal entity on whose behalf such person is accessing or using this Service, as applicable.

2. Right of withdrawal

You  can  cancel your Order within 14 days without giving any reason for doing so.

The time limit for cancelling an Order is 14 days from the date you received the Product or a third party designated by you, who is not the carrier, takes possession of the delivered product.

Hereafter, you have 14 days to return the Product.

To use your right of withdrawal, you must inform Us about your decision by  a clear statement. You can inform Us your decision: 

We will refund the amount within 14 days from the day we receive the returned Product. We will use the same payment method as you used for the order or bank transfer and no any charges for such a refund will be charged.

3. Conditions for returns

The product being eligible for return, you must meet the following requirements:

  • Product  purchased within the last 14 days
    • Product must be in the original packaging
    • Product appears as new. The product must have been tested, but not used to an extent that it cannot be sold again. Otherwise, you must pay for the depreciation.
    • The following Goods cannot be covered by your right of return:
      • Product made to your specifications or clearly customized.
      • Products which by their nature are not suitable for return, deteriorate rapidly or if the expiry date has exceeded
      • Products that are not suitable for return due to health protection or hygiene reasons and that were shut down after delivery.
      • Products which, after delivery, are inseparably mixed, by their nature, with other Goods.

We reserve the right to refuse return of products  that do not meet the above return conditions.

4. Return of Goods

You are responsible for the cost and risk of returning the producs to Dantracker. Send the Products to the following address:

Dantracker ApS Kratholmvej 62 C, Stenløse DK-5260 Odense S Denmark

We cannot be held responsible for Product damaged or lost in return shipment. We recommend  to send the product by registered postal service or shipping company. We cannot issue a refund without receipt of the Product or  proof of received return delivery.

5. Contact us

If you have any questions about the right of withdrawal, return and refund policy, please contact Us:

6. Disputes

Disputes between Dantracker and the buyer will be resolved amicably. If this fails, either party may submit the dispute to the Danish courts for full and final settlement.

Please print these terms or save them. Best regards

Dantracker ApS Valid from 1 July, 2022

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